FROM MY DESK

Something I keep noticing when I scroll LinkedIn right now.

Another AI company funding round for a company that is going to transform the talent industry. Another wave of posts telling recruiters the industry is finished. Rinse and repeat.

I want to offer a different perspective.

Raising money and taking market share from world-class recruitment businesses are two entirely different signals.

I spend a lot of time talking to recruitment leaders across all shapes and sizes of business. What I keep seeing are companies that are deeply embedded in their markets, phone-first, relationship-led, and genuinely winning right now. Record months. Record quarters.

I do not see how a funding announcement changes that reality.

The businesses most at risk already know who they are. Generalist. No real niche. No real relationships. Competing on speed and price.

The businesses least at risk also know who they are.

THE DEBRIEF

If you looked inside the makeup of any top billing desk I am confident you will see the same pattern.

A handful of key accounts driving 50% or more of their revenue. Multiple placements per client. Deep relationships built over years. And then a secondary tier of clients they are actively developing or transacting with occasionally.

Most recruiters spend their careers chasing the opposite. More clients, more jobs, more outreach. Volume becomes the strategy by default because activity feels productive. But the best desks are not built on client spread. They are built on client depth.

Last week on the pod, Zach Creighton shared something I have come across consistently across 600 plus episodes. Two years into his own recruitment business. Back to back million dollar billing years. To generate this? Five clients.

Five.

And it was not just the number that stood out. It was how intentional he was about it. Zach talked about obsessing over meetings in that first year. Getting in front of as many of the right people as possible. Not just anyone, but the specific decision makers in his market who he wanted to build long term relationships with. 

Seven to ten meetings a week at his peak. Every placement he made, he took the candidate for a five star lunch. Not because it was a flex, but because he understood what it compounded into. Referrals. Trust. Repeat business. Exclusivity with clients who simply stopped working with anyone else.

Several of Zach's clients work with him exclusively despite no formal contract in place. Just trust built over time and a service standard they do not want to lose.

This is not a one off story. I have lost count of the number of recruiters I have interviewed on this podcast who have achieved record numbers with a small number of clients. The pattern is consistent enough that I no longer think it is a coincidence.

The question worth asking yourself right now is whether you have those accounts on your desk. And if not, what is your plan to build them.

This is not an argument for complacency either. Key accounts do not last forever and the smart recruiters are always developing the next tier. But there is a big difference between intentionally building depth with the right clients and chasing volume because it feels like progress.

Zach uses a framework from the consulting world to think about this. The BCG matrix. Four buckets.

If we make this matrix apply to a recruitment desk, this is how we would do it

Star Clients: High growth clients who hire consistently and value your partnership. These are the accounts you want more of.

Cash Cow Clients: Established accounts, reliable fees, lower maintenance. They may not be exciting but they are consistent.

Question Mark Clients: High potential clients where the relationship is still being built. Your future stars if you work them properly.

Dog Clients: Low fees, poor process, draining your time and energy without the return to justify it.

When you map your client book against these four categories honestly, two things tend to happen. You realise you have been spending too much time on the wrong clients. And you get a lot clearer on where your energy should actually be going.

Do you have question marks on your desk right now that could become stars? Do you have a clear plan to get them there?

Get clear on your book of clients. Where do you need to spend more time. Which clients have real potential and how many great ones do you actually need to hit your number.

That is the question worth sitting with this week.

You likely don’t need as many new clients as you think. You need more of the right ones and a plan to go deeper with them..

THIS WEEK ON THE POD

This week on the pod, we released the London Live episode recorded a few weeks ago.

Three founders, three stages of building a recruitment business, one room.

If you were there, it was great to meet you. If you missed it, this one is worth your time.

And if you want to be in the room next time, we are heading to Manchester next.

Keep an eye out for the details.

STEAL THIS

We hear it all the time. Lead with value. And we hear it all the time because it works.

But the part most recruiters skip is getting specific about what that actually means for them.

Zach was sending tailored market intelligence to prospects before he had a full candidate pool or a track record as a solo founder. Competitor analysis. Salary data. Hiring trends. Nothing generic. Things people could actually use.

The steal this week is simple. Before your next BD outreach, answer this question:

What can I give this person that is genuinely worth their time right now?

A salary benchmark. A hiring trends summary. A shortlist of where their competitors are sourcing from.

Get specific on your answer and you have turned a nice idea into a strategy.

LEAVE WITH THIS

The best client you will ever have is probably already in your database.

Keep smashing it & honing your craft!

Hishem x

Know a recruiter who needs to hear this? Send it their way.

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